How Much Tylenol To Give A 1 Year Old Baby Effectively Deliver Bad News

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Effectively Deliver Bad News

It’s part of sharing bad news and difficult information

everyday life. The key is to actively share such information before the other party discovers it. In the end, people usually find out the truth. Therefore, honest communication is critical to building credibility and trust, which in turn affects teamwork, productivity, profitability and long-term success. Honest communication is how we earn and keep the trust of our customers, prospects, colleagues and associates, as well as our family and friends. You can tell how open and trustworthy a relationship is by how willing someone is to share things that are hard but important to hear.

When it’s time to share bad news and difficult information, keep in mind three excuses to avoid and four techniques to deliver your message effectively.

Three excuses to avoid

1. “It was none of my business.”

This reasoning may be fine, but it usually upsets the other person and makes it seem like you’re not a team player. After all, if it wasn’t your job, couldn’t you have done something to help? History is full of successful people who seized the moment and took control.

2. “No one told me.”

If this is the case, then the question must be asked, “Why?” Have you created an environment where people are afraid to tell you difficult information?

3. “Everyone agreed with me.”

Just because everyone agreed with you doesn’t let you get hung up on the outcome. After all, we tend to surround ourselves with people who think like us. In addition, psychologists who study group dynamics report that people who do not think like the group tend to be alienated, left out, or even fired from their jobs. Just because everyone agrees with you doesn’t mean you were right. In the 1400s, people thought the world was flat, but their collective thoughts didn’t make it so.

Four techniques for effectively delivering your message

1. Deliver immediately.

Bad news about us is better from our own mouths than from someone else’s. If someone else finds out about our bad news before we do, it can undermine their trust in us and make them wonder what else we’re hiding.

2. Take 100 percent responsibility for your actions.

Remember, no one does [http://stevengaffney.com/client_testimonials.html] we do anything. We choose our actions for a variety of reasons. Great leaders and great coaches are involved

they take responsibility for their team’s actions and themselves. When they take on such a responsibility, their fans tend to welcome any news. Despite Ronald Reagan’s popularity as president, he began to slip at the polls during the Iran-Contra affair until he took full responsibility for what happened. Once he took responsibility, his popularity rose again.

3. Put bad information first.

If the future looks bleak or more bad information is possible, learn as much as you can and share it as quickly as possible before someone else discovers it. Years ago, contaminated Tylenol killed people, but the company survived the crisis in part because company officials quickly and openly shared what they knew with the public.

4. Take immediate and extensive measures to improve the situation.

This helps prevent the erosion of trust because people feel more secure when they hear and witness someone doing something about the situation. Unfortunately, organizations often take a reactive wait-and-see approach – only making things worse. One organization I worked with waited to solve their financial problems until they were forced to proceed with mass layoffs. The remaining employees became skeptical and lost confidence that the situation would turn around, so they began looking for jobs elsewhere. How we react to mistakes defines us. Consider the Tylenol example again. The company immediately removed all potentially lethal products from store shelves. They did not wait to be forced into action; they actively told the public what their company was doing to improve the situation and prevent further accidents.

Nobody likes it [http://stevengaffney.com/about_us.html] sharing bad information, but doing so honestly is essential to maintaining a bond of trust. Trust is the foundation of all relationships, and honest communication is the key to developing and building the relationships you desire.

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